Evaluate Call Campaigns

Call Logic Enables You To Evaluate Call Campaigns For Leads, Referrals, Renewals, Cross-Selling, and Win-Backs.

coaching sales people

Whisper Coaching

 

sales people reporting

Summary Reporting

i.e. For Each Call Campaign

coaching sales people

Detailed Reporting

i.e. For Each Individual Call

evaluate sales

Review Call Recordings

evaluate sales

Usage Reporting

i.e. Time Per Month

Whisper Coaching

    1. Coach can guide/train user in real time
    2. Contact cannot hear the coach or know of their presence
    3. Can be initiated by management dashboard or user account

Usage Reporting (Time Per Month)

    1. This is one report showing how much total time you have used this billing cycle and previous billing cycles.
    2. It can be viewed by both the administrator and the user.
    3. The report tells us how much total time was used during a current or past billing cycle and how many hours of rollover the account may have accumulated if not on an unlimited plan.
    4. Some admins/users use the report to gain an idea on which package best fits their calling patterns. Others just for a quick glance at the time used.

Summary Reporting (Activity Report)

    1. It can be viewed by both the manager dashboard and the user account.
    2. On this report the manager and user will search a specific time period and be able to view the following details:
      • How many campaigns were run
      • Total time on the system
      • Number of calls made
      • Number of calls connected
      • Number of calls scrubbed out due to DNC
      • Total talk time
      • Average talk time
      • How long the user was paused
      • Which campaign was running
      • Why it ended
      • Pre-recorded voicemail that was used
      • Designated ring time

Detailed Reporting (Campaign Report)

  1. It can be viewed by both the manager dashboard and the user account.
  2. On this report the manager and user will search a specific time period and be able to view the following details:
    • Shows All Phone Data
      • Contact Name, Phone Number, Disposition
    • Breaks down call progress per campaign
      • Total Calls, Total Connect Time, Disposition Breakdown

Review Call Recordings

    1. Managers can schedule the recording of individual users calls up to 3 hours in a block per user — multiple blocks can be scheduled
    2. Store call recordings for up to 90 days for future listening:
      • Managers can store up to 20 hours of live calls
      • Users can store up to 4 hours of live calls
    3. Access call recordings from the Manager dashboard or user accounts
    4. Download one call recording or a group of recordings (.wav)
    5. A recording history record is saved for each call indefinitely

Monitor Management Dashboard

  1. The managers dashboard is a special monitoring account provided free of charge to managers. This account will allow them to track,monitor, and provide company geared messages (email scripts, calling scripts, etc) to all of their calling accounts.
  2. This account is used anytime a manager wants to have an overview of the user accounts.  The dashboard can be used to import lists into the user account, schedule recordings, see who is on a campaign, monitor that campaign, listen in live to calls, and view usage/activity/campaign reports.
  3. The admin would use this account, the only way a user could log on to the manger dashboard is if the admin gave them supervisor priveliges.
  4. The manager’s dashboard allows the manager to import lists, scripts, email templates and coaching contacts into their user’s accounts. It also allows them to real time track and monitor the calling activity. For anyone actively in a campaign the manager can listen in live, turn on the recording feature, or even coach into their call. They are also able to view all of the reports detailing how campaigns are going such as the activity report, campaign report, and usage report.
  5. We suggest managers use it daily to make sure their users are staying on track with their calling.